THEP WORKS
Thep Works is a design studio that combines craftsmanship, precision, and contemporary aesthetics. Each piece is handcrafted in small-scale production, designed to be functional and durable while reflecting a strong commitment to quality and originality.
Our process is entirely manual, bringing consistency and attention to detail to every creation. Inspired by minimalist and brutalist lines, we strive to develop our own design language, blending simplicity with structural strength in objects that stand out through their refined character.
At Thep Works, every product is conceived to seamlessly integrate into spaces with elegance and longevity, without losing its individuality. We believe that design is not only functional but also an aesthetic experience, capable of transforming any environment.
Email - studio@thep-works.com
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Refund & Return PolicyLast updated: October 2025
1. Overview
At Thep Works, we take pride in our handcrafted products. This Refund & Return Policy explains your rights and obligations regarding returns, exchanges, and refunds.
By purchasing from our website, you agree to the terms outlined here.
2. Eligibility for Returns
You may request a return or refund under the following conditions:
- Products must be unused, undamaged, and in their original packaging.
- Requests must be made within 14 calendar days from the date of delivery.
- Products that are customized, personalized, or made-to-order are not eligible for returns or refunds, except in case of defects or damage during shipping.
3. How to Initiate a Return
To request a return:
1- Contact us at studio@thep-works.com within 14 days of delivery.
2- Include your order number, product details, and reason for the return.
3- Await our confirmation and instructions for returning the item.
4. Return Shipping
Customers are generally responsible for return shipping costs, unless the product is defective or damaged upon arrival.
We recommend using a tracked shipping service to ensure safe delivery of the returned item.
We are not responsible for items lost or damaged during return shipping.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed via the original payment method within 14 business days.
- Shipping costs are non-refundable, unless the return is due to a defect or our error.
6. Exchanges
- Exchanges are possible only for defective or damaged items, subject to availability.
- To request an exchange, contact us at studio@thep-works.com with your order details.
7. Damaged or Defective Items
If your product arrives damaged or defective:
1- Contact us within 7 calendar days of delivery.
2- Include photographic evidence of the damage or defect.
3- We will provide a replacement or issue a full refund, including shipping costs.
8. Exceptions
- Custom, personalized, or made-to-order products.
- Items returned after 14 days from delivery.
- Products used, altered, or damaged by the customer.
9. Contact Information
For questions, concerns, or to initiate a return, contact us at:
studio@thep-works.com